Shipping Terms

Freight Service Terms and Conditions

These Terms and Conditions apply to the freight forwarding and related services provided by Potato Group Limited (hereinafter referred to as the “Company”; brand name: Potatoship). By using the Company’s services, the sender and/or recipient (collectively referred to as the “Customer”) shall be deemed to have read, understood, and agreed to be bound by these Terms and Conditions.

The Company acts solely as a freight forwarding agent and is not the actual carrier or postal operator. The actual transportation is performed by third-party carriers.

The Company reserves the right to amend these Terms and Conditions at any time. Any revised version shall take effect immediately upon publication without prior individual notice. In the event of any dispute, the Company reserves the right of final decision to the extent permitted by law.

1. Transit Time

• Different shipping channels have different estimated transit times. All transit times are for reference only and do not constitute a guarantee or contractual commitment.

• Air, sea, or other modes of transportation may be affected by flight schedules, weather conditions, customs clearance procedures, peak seasons, policy changes, or other factors beyond the Company’s control.

• The Company shall not be liable for any compensation arising from delays caused by the above or other circumstances beyond its reasonable control.

2. Prohibited and Restricted Items

2.1 Prohibited Items

Any items that violate the laws or regulations of the origin or destination country, carrier policies, or aviation/maritime safety requirements are strictly prohibited, including but not limited to:

• Prescription drugs, Chinese or Western medicines, and medical supplies

• Detachable batteries (unless removed prior to shipment) and standalone batteries

• All types of watches

• Animals and plants

• Compressed gases, flammable or explosive materials (e.g., aerosols, gas canisters)

• Alcohol-based or volatile chemical products (e.g., perfumes, paints, nail polish)

• Weapons, imitation weapons, knives, drones, regulated radio frequency equipment

• Infringing or counterfeit goods

• Any illegal or controlled items

2.2 Sensitive Items (Accepted by Selected Channels Only)

Including but not limited to liquids, food, powders, gel or cream products, medicines, health supplements, and products containing lithium batteries. Customers must obtain prior confirmation from the Company before shipment.

2.3 Legal Responsibility

Customers are responsible for ensuring that the items are lawful for import, export, and transportation. Any inspections, fines, seizures, returns, or destruction arising from misdeclaration, omission, or regulatory violations shall be borne solely by the Customer. The Company and/or carriers reserve the right to refuse shipment, return, or destroy such items without prior notice. All paid fees are non-refundable.

3. Compensation Policy

3.1 Loss

For each order, compensation shall be based on the declared value or three times the shipping fee, whichever is lower, with a maximum compensation cap of HKD 1,000 per order.

Shipping fees and surcharges are not compensable.

3.2 Non-Compensable Circumstances

Including but not limited to:

• Customs or carrier inspections, confiscation, or destruction

• Incorrect or incomplete information provided by the Customer

• Inclusion of prohibited or restricted items

• Damage or incompleteness occurring before entering or after leaving the Company’s warehouse

• Natural disasters, war, strikes, policy changes, or force majeure events

• Outer packaging intact but inner contents damaged

• Fragile items or inadequately packaged goods

3.3 Damage

No compensation will be provided for internal damage during transportation. Customers are responsible for ensuring proper packaging.

3.4 Delivered Status

If the carrier’s official tracking record shows “Delivered,” “Signed,” or any equivalent status indicating successful delivery, the service shall be deemed completed. The Company shall not be liable for any subsequent loss, theft, or tampering.

4. Shipping Insurance

• Customers may voluntarily purchase shipping insurance. The premium is 5% of the declared value, with a maximum insured amount of HKD 10,000, and a formal invoice is required.

• Not all shipping channels provide insurance services.

• The Company reserves the right to review and assess the reasonableness of the declared value.

5. Accuracy of Information and Customs Responsibility

• Customers must ensure that all declaration information is true, complete, and accurate.

• Any additional costs arising from incorrect information, refusal of delivery, customs clearance failure, or additional duties/taxes shall be borne by the Customer.

• Unless explicitly stated that customs clearance and taxes are included, the Company provides only limited assistance. Customs clearance responsibility lies with the sender and recipient.

• Where a tax-included channel imposes a declaration value limit, the Company will declare based solely on the information provided by the Customer, and all related legal risks shall be borne by the Customer.

6. Returns and Cancellations

• A handling fee of HKD 200 per order will be charged for cancellation of shipment services.

• Return options include self-collection or arrangement via a third-party local courier, with all related costs borne by the Customer.

7. Storage Policy

• A 60-day free storage period is provided from the warehouse check-in date.

• After 60 days, a storage fee of HKD 10 per parcel per day will apply.

• If no shipping or handling instructions are received within 120 days, the Company reserves the right to dispose of or destroy the parcel without further notice and without compensation.

• If payment is not made within 60 days of the payment notice, the consolidated parcel will be deemed abandoned. The Company may dispose of or destroy it without notice and without compensation.

8. Value-Added Services

Parcel opening and photo inspection service is charged at HKD 20 per parcel, applicable only before consolidation. This service does not include quality inspection of the goods.

9. Contact and Claim Restrictions

• If the Customer intends to lodge a complaint or claim with the destination carrier, they must first consult the Company.

• For complaints regarding the origin carrier, the Company shall be the sole point of contact. Any unauthorized direct claims that result in losses to the Company shall entitle the Company to seek recovery from the Customer.