Japan Proxy Shopping Terms

Please read the following terms carefully to ensure a smooth shopping agent process and to protect your rights.

📦 Service Overview

Service Fee

Each shopping agent request is charged HKD 150 per order.
This service is for online store purchases only.
Customers must be PotatoShip Logistics members and must use PotatoShip shipping services to send the purchased products overseas.

Purchase Scope

Each request is limited to a maximum of 10 products from the same shopping platform
(i.e., up to 10 product links per submission).

Order Information Accuracy

All shopping agent instructions are based solely on the information submitted in the Google Form.

Changes & Modifications

To avoid confusion, no changes or additional instructions outside the submitted form
(e.g., WhatsApp, Email, etc.) will be accepted.

🛒 Purchase & Payment Process

Out-of-Stock Items

If an item is out of stock, customers may provide alternative product links.

Quantity Limitation

If the online store limits purchase quantity below the requested amount, we will purchase the maximum quantity allowed.

Order Confirmation Screenshot

Before purchasing, the PotatoShip team will provide an order confirmation screenshot for customer verification.

Payment Arrangement

Customers must complete payment after confirming the screenshot before we proceed with the purchase.
Purchase amounts are settled based on the Hong Kong daily exchange rate.

Japan Domestic Shipping Fee

Shopping agent prices do not include Japan domestic shipping fees.
Japan domestic shipping costs will be charged at actual cost together with overseas shipping fees.

🔍 Product Quality & After-Sales

Quality Inspection

PotatoShip Logistics does not perform product quality inspection or testing.

Product Risk

All quality risks of shopping agent products are borne by the customer.

After-Sales Service

PotatoShip Logistics does not handle after-sales matters
(e.g., wrong items, damaged goods, returns, or exchanges).

🚫 Other Terms

Prohibited & Dangerous Goods

PotatoShip Logistics reserves the right to refuse purchasing any prohibited or dangerous goods.

Final Decision

In case of any dispute, PotatoShip Logistics reserves the right of final decision.

📩 Important Notice

The shopping agent service only provides purchase placement and shipping assistance.
PotatoShip Logistics is not the seller of the purchased products.

By submitting an order, you confirm that you have read, understood, and agreed to the above terms.